FAQ

Shipping

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Returns

For further information about our returns and warranty terms, please check out our Refund Policy.

Saddles

There are several factors to consider when choosing the right saddle model. The type of bicycle, the intended use, the adjusted sitting position, the individual anatomy, the distance between the seat bones, the mileage and the personal comfort requirement are important factors when choosing a saddle.

All SQlab saddle models are available in up to four different widths. This guarantees that your seat bones lie fully flat on the saddle.

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If a saddle is too narrow, it hurts exactly where it shouldn’t, right between your sit bones.

Back in 2002, SQlab was the first saddle manufacturer to introduce a system to measure the distance between the sit bones and to calculate the optimal saddle width.  As a result, all SQlab saddle models are available in up to four different widths. This guarantees that your sitting bones lie completely flat on the saddle.

We recommend the measurement of the sit bone and the purchase of ergonomic products in specialist shops. Our dealers are trained and have a lot of experience in ergonomics.

Dealer Locator

Distance between sitting bones in cm + value of sitting position in cm = saddle width 

The sitbone and pubic bones both come together from their widest points in a “V” shape. This means the more dynamic the riding position, the narrower the saddle is allowed to be, and should be. Already in 2002 we developed a simple equation which uses the distance of the sitbone tips in dependence of the riding positing to calculate the perfect saddle width.

For further information about how to determine your saddle width click here

Our specified saddles sizes, always refer to the the effectively usable sitting surface, i.e. where the sit bones can actually rest, not the total width of the saddle.

With all SQlab saddles, the usable area is extendend to the maximum for comfort and as slim as possible in ergonomics terms. There isn't any wasted saddle surface due to excessive curvatures or similar.

All our saddles are based on the step saddle concept. The saddle nose, which is lower in level, relieves the sensitive areas of men and women. The differences in anatomy are covered by the different widths. SQlab step saddles are available for all applications and for all widths.

For further information please click here

The SQlab active saddle technology enables a physiological movement of the pelvis, thus ensuring a round step which can relieve the strain on intervertebral discs and facet joints. This can contribute to fatigue-free driving and the prevention of complaints in the lower lumbar spine area.

For further information please click here

In the basic assembly, we recommend to adjust the saddle with the seat in the scale so that the relief step of the lower saddle nose is correctly recognizable.

It is also advisable to push the saddle in the saddle clamp forward towards the stem. This ensures that the sit bones lie in the intended area. After the first test ride, the saddle can be adjusted both in the saddle offset and in the inclination, taking into account the knee pilot and the technical specifications.

Here a quick view of our adjustement advice

When a saddle is too narrow, the pressure shifts from the sitbones to the perineal area. This results in feelings of numbness and pain in the sitbones.

When a saddle is too wide, the nerves in the thigh area are at risk of being compressed which makes for reduced blood flow. This is often expressed in tingling/numb feet.

Back in 2002, SQlab was the first saddle manufacturer to introduce a system to measure the distance between the sit bones and to calculate the optimal saddle width. This guarantees that your sitting bones lie completely flat on the saddle. This is the only way to relieve pressure to the sensitive areas in both men’s and women’s bodies that are affected by hard saddles.

Measure your sitbones

Our saddle models are designed for ergonomic performance and are therefore, depending on the saddle model, only able to perform the ergonomic function up to a certain rider weight (bodyweight + equipment).

The saddles are carefully designed and are regularly subjected to various load tests and usually significantly exceed the standards. The weight specification serves as orientation and specification and we are obliged to point out that an additional load on the saddle, related to the rider weight, can lead to the failure of the components (struts, shell, seat post).

For this reason, the use of the saddle outside our specifications is at your own risk and responsibility. 

Grips

Our grips are available in two to three different sizes, which can difer in diameter, grip circumference and length. Find out more about our grip ergonomics

With the help of our developed grip width template, the grip width is measured and thus the correct grip size can be determined. 

The measurement can take place at our local dealers who have our grips in their program. 
Dealer locator

If you cannot find a dealer in your area, you have the option of determining the grip width at home. Please make sure that you print the PDF in the correct format so that errors can be avoided. 
Grip size template

Insoles

Based on the foot type determination and thus according to the different foot types and the special requirements when cycling, we have developed insoles in three different forms, which support the respective weak points of the foot.

The measurement can take place at our local dealers which have our soles in their program.
Dealer locator

You already know what type of foot you have? Then you can find the right choice of insole in the following PDF.

Foot type measurement

Service

Most of the information that you need, to find your perfect fitting products, is available on our homepage in the ergonomics area.

Go to ergonomics

You can also visit our local dealers and retailers nearby your location. They are trained in ergonomics and sqlab products and can advice you with any question that might appear.

Dealer Locator

If you prefer to receive personal advice, do not hesitate to contact us using out contact from.

Contact Form

To find a SQlab Dealer or retailer near to your location, just introduce your postal code here

We offer a 12 month manufacturer defect warranty on everything we sell, based on the date of purchase. You are also able to extend this warranty to a two-year period by fulfilling this Crash Replacement register form.

If you feel you have a viable warranty claim to submit, please email us with your order number, description of the issue, and photo of the problem. If you did not purchase your item directly from us, please provide a sales receipt that shows purchase date as well as product model, size and rail material. We will reply back to your email upon our evaluation of your warranty claim.

For further details please check out our warranty policy

Register your SQlab products for free and extend your warranty.

Find out more about the crash replacement program