First of all, it is critical to follow SQlab’s 4 step saddle fitting and selection process before ordering a saddle. - click here to complete Step One.

Order your saddle. Use our easy riding style guides and the saddle width number you got in Step One, you now can order a saddle. - click here to complete Step Two.

After receiving your saddle, take extreme caution when installing the saddle. We recommend wrapping the saddle rails with frame protection film, or black electrical tape so that the saddle rails won’t become scratched. Please keep your packaging also. Any returned saddle must be in perfect re-sellable condition in it’s original packaging to qualify for the ProFit Guarantee. Lastly, please keep your order number handy because you will need it later.

Test ride the saddle for up to 30 days. If you decide the saddle isn’t the “one” for you, send us an email with your contact and order information along with your reason for the return and we will reply with a Return Authorization number. Then, pack your saddle carefully and return it to us (you pay return shipping costs). You must write your Return Authorization number on the outside of the box and include your order number and contact info on a note inside the box.

Upon receipt of your returned saddle, we will issue a refund against the credit card used when placing your original order.