Orders and Return Policies

SQlabs’ top priority is for you to have an amazing experience! Our desire is for you to love your products and refer others to buy our products. 

Order Processing and Shipping Time (USA & Canada)

USA Shipments: Orders are processed Monday thru Friday and you will receive an order confirmation via email. We process and ship quickly to anywhere in the USA. USA orders will ship promptly from Olney, Illinois, usually within 24 hours of order receipt. You can expect USA shipments to arrive by UPS Ground delivery in 2-5 days depending on your proximity to Illinois. Once your package is shipped, you will receive an email including the tracking number.  

Canada Shipments: At this time, the only international shipping offered is to Canada.  Orders over $40 ship FREE to Canada!  Canada orders will ship promptly from Olney, IL via U.S. Postal Service.  Delivery to some areas of Canada may take 10-12 days.  There is no fee from SQlab for shipping, however, duties and taxes may be charged on Canadian end.  Saddles are duty-free so there should not be any duty fees/  As a reference, on an example shipment of one saddle to British Columbia, the GST tax that would be collected by the deliverer is approximately $9.70.  Please note this information to avoid surprises when your shipment is received.  Order confirmations and packing slip will show in US dollars, but your credit card company will convert to Canadian dollars on your credit card statement.

Shipping Costs

Free shipping on USA & Canada orders over $40. (If order is under $40, a flat fee of $7.00 will be added to your order).


Our mutual goal is to act with integrity to work together to make things right. Please contact us if you have questions or concerns. 
  • All returned products must be within 30 days and will incur a $25.00 return processing fee.¬†
  • In the event you wish to return a product you must contact us to explain the reason for the return and receive a RA number (Return Authorization).¬†
  • We will issue refund (minus the $25.00 return processing fee) via the same payment method originally used.¬†
  • Return shipping is at your expense unless SQlab sent you the wrong item or item is damaged when received.
  • If you desire a different item, place a new order online. Exchanges are not available through our returns department.¬†
  • Only items purchased from are eligible for return. If you purchased your product elsewhere, please contact them for their policies.¬†
  • Returned saddles must be in new, re-sellable condition.¬† In the event you think you might want to return a saddle, you should take extreme care to not damage the rail interface.¬† Please use a protective framesaver type of film or wrap seat rails with electrical tape to avoid scratching the rails during your trial phase, but be sure to remove it when your trial phase is over and you are satisfied with your saddle.